BUYING PROCESS
What are the payment methods?
You can pay via bank transfer, paypal, credit and debit cards, Mbway and Multibanco
When making a purchase in the virtual store, what should I take into account
Description and technical data sheet of the product, check if it corresponds to what you want, in terms of materials, finishes, complements and dimensions;
Confirm product availability, as they are unique pieces; production will originate an equivalent piece, never the same;
You should take into account the logistics and transport, especially on arrival at your home.
ABOUT THE PRODUCT
What type of wood is used in the manufacture of furniture and décor?
We use 100% NATURAL wood, collected in a sustainable way, after natural events in which it would end its useful life. In this way they are given a second life, a creative design, a utility, a functionality.
Why can't two identical elements be produced?
Because all elements are made from unique pieces that nature provides us.
It will be feasible, for example, to make 2 or 3 boards from a log to create tables that are very similar, but never absolutely equal.
Will they be able to produce bespoke pieces?
Yes, under review. Knowing that we will have to come up with the ideal raw materials, components and workable designs.
Raw materials are gifts from nature, we may not find exactly what you want, or it may take some time to get it.
If you have a dream, can your designers design the piece?
Yes. In order for us to check the feasibility of executing your project, we need you to send them to us for evaluation. If we can execute your project, we will contact you to provide a quote or even to inform you about the unfeasibility of production. You can send your project to the email: atendimento@marcenariabichodomato.com.br
What types of finishes are available?
In the heading "Our Art", you will find all the information about finishes and complements.
CLIENT SUPPORT
Do I need to register to make a purchase?
It is not necessary to pre-register to make a purchase. Just choose Your product, complete and make your payment at checkout.
I lost my access password, what to do?
Enter the Login access, and click on the option "Forgot your password?" Enter your email address, click "submit". You will receive an email with a link and instructions for updating your password.
EXCHANGES AND RETURNS
How do deliveries work?
We deliver the products safely packaged and customized as agreed with the customer.